Made a complaint to TM Net customer service(3)

I came back home at 9:30pm tonight.After taking bath and doing some trivialities,I sat in front of my laptop.As you know,the only thing I may concern in these days is whether my broadband turns into normal.Unfortunately,at that time it still showed a bad connection of frequent disconnected and unstable speed.Miraculously the broadband seems to get right at 11pm onwards.

linksys modem screenshot The speed is back.Downstream Margin is figuring at a nice level(19db) which previously it always frustrated from 10db to 20db.After all,the rate is running on the right way.So if all could stay every day,I don’t think I will have disconnection issues anymore.However,I just surprise that the technician worked until so late for me?!

No staff called me till now.I think they should contact me in tomorrow morning regarding the maintenance if the improvement of my broadband was really done by the technician.If yes,I will feel very appreciated as TM Net always delayed on their work in the past years and the representation of the responding system was quite bad,even its customer service.I will update it here when the thing’s going on. 

One thought on “Made a complaint to TM Net customer service(3)

  1. 18.11.2009 – Saya pergi Telekom memohon talian telefon & streamyx combo

    20.11.2009 – Talian Telefon baru boleh guna

    24.11.2009 – Orang yang pasang streamyx pergi rumah saya, dia cakap tidak ada 'signal'.

    25.11.2009 – Call Telekom Tawau, dia cakap line masalah di taman saya, mahu ambil masa 2,3 minggu baru boleh membaiki, tapi jiran saya boleh online. Streamyx Combo until 31.12.2009, sebelum ini masih belum OK, terpaksa saya potong talian telefon saya, saya juga complaint di talian '100'.Kerja Telekom terlalu lambat, itulah baru ada internet baru mahu ganti Streamyx. Kawan Saya pun tukar pergi 'Celcom'…

    Tel.No: 089-714722

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