I sold off my Motorola Razr Maxx days ago and decided to buy another Android phone to play with.Samsung Galaxy S3 is the most popular and powerful Android phone in the world currently and so it’s in my shopping list.
I visited some physical shops as well as online sellers and found that Lazada Malaysia selling this phone with a fair price.Well,I’ve heard some negative comments on Lazada such as delayed delivery or low efficiency etc.However,I still wanna try it to see if it’s really that bad.Finally I made the order paid by credit card on 14th November 2012 and sat tightly to wait for delivery.
On 16th November 2012,I called Lazada Malaysia customer service to ask when they could deliver my phone and I got a surprising answer,”Sir,your phone has been shipped on 14th November 2012(the day I just ordered) and if no accident,you could receive it by today”.The staff also gave me the tracking number for reference.By the way,they use ‘TaQBin‘ as the carrier service,the No.1 carrier service in Japan.
In the afternoon(about 2pm),the item came.It packed well and nicely.It breaks most of the negative comments,at least this time.Good job,Lazada Malaysia!Here’s the tracking record:
Overall,I have to say this online experience is quite good.However,Lazada Malaysia still has a lot of things to improve,especially the internal system.In my case,you can find in ‘my orders’ there,it shows the status ‘paid,but not shipped’.Even now it still shows the same stuff.They should frequently update the status with tracking information so that customers could easily know the exact delivery date.
I believe most negative comments are based on the fact,but Lazada Malaysia does make their improvements to bring better shopping experience.I will keep my eyes on them.