I just read from theStar disclosing that circuit faults slow down Internet,sadly not from TM official website and it has been the fifth day after the issue took place.

PETALING JAYA: Streamyx broadband users will have to bear with sluggish surfing speeds until March 5 due to technical problems, according to a statement by Telekom Malaysia Bhd (TM).

The statement said there has been a disruption of TM’s Internet services since Feb 18 due to circuit faults on the Asia Pacific Cable Network 2 (APCN2) between Malaysia and the United States.

Due to this, customers using Internet services may now experience slow browsing while accessing content hosted in the United States, said the statement.

Additionally, customers using Internet Protocol services such as Virtual Private Network (VPN) and other critical business applications linked to the United States may also experience some service degradation.

To alleviate the problem and ease the congestion, some links have been rerouted, TM said.

I really question on TM’s efficiency of response to public,to the problem and its communication channel.I can’t believe as a consumer,we only can get the news of after 100 hours.In this information world,that could cost a lot for many people and the funny thing is TM seemed to do nothing at first.I don’t think that’s the right way to do a business,even in a monopoly situation.

I wonder when TM could open their eyes to make a comparison on broadband services with good examples such as Korea,Singapore,Japan,Hong Kong and even Mainland China.Otherwise,the company will finally be failed by their users and dropped to be a rubbish.

Damn pity!