All are starting from my fresh story.I’m a Maybank user for more than 7 years because I like Maybank2U-the online banking service very much.Thus,I normally save all my funds in my Maybank account and withdraw from ATMs when I need some cash.

Today I just past through Amcorp Mall and found that I only left very few money in my wallet.So I went to the nearest Ambank ATM to withdraw some cash.The terrible thing was there.I inserted my Maybank card into the ATM and followed all instructions as normal.The card returned as well as the receipt,but no cash out.

I stayed there for 5 minutes and yet nothing came out.I decided to go back home first to check the balance of my account online.It was bad that the amount had been credited from my account.Instantly I called to Maybank 24-hour customer service to report this incident.However,the phone was caught after I enjoyed waiting for 20 minutes.This is not the worst.After I got my report number,the staff told me that the fund will only be transferred to my account after 2-4 weeks until the investigation being done.

Oops,I feel I’m so lucky that I didn’t withdraw a big amount at that time.Otherwise,I have to eat bread during this month perhaps.I doubt that as what I know,banks check on the balance every day and furthermore a lot of work in the banks have been electronically.That means all information should be in real time.Why do I need to wait for that long to get my money back?

From this case,I realize that Malaysian local banks don’t know what the efficiency is yet.I’m so surprised!