Talking

I thought the connection issue had been solved because from last Saturday till this morning,it worked stable,especially running at the best condition at night.But it turned into worse again two hours ago.It starts to have disconnections and slow speed again.

I had called the customer service again and the officer told me a technician has been arranged to visit my house tomorrow morning for further checking.All right,I only wish he could help me solve the problem as soon as possible.TM Net,please don’t play my patience.

It should be a nice day.After facing thousands of times of disconnections,the line comes into stable and performing well since 10am today.

I have used the connection for 2 hours.It runs softly and achieves the performance indicators regarding to speed(2M) and SNR(21db).If it keeps working well,I will call to TM Net customer service tomorrow to close up the report and ask for a rebate for the faulty period.Please bless me!

I said it yesterday that my line turned into normal from 11pm onwards.However,pleasant hours fly fast.It all came into the worse situation again when I got online today morning till now.

It is so weird.How comes the thing could get good and turn to bad again?This is the third day after I made the report and no improvements yet.Regarding to the issue,I had called more than 6 times to the customer service to get updates.

Come on!I wonder how long I still need to wait for.

I came back home at 9:30pm tonight.After taking bath and doing some trivialities,I sat in front of my laptop.As you know,the only thing I may concern in these days is whether my broadband turns into normal.Unfortunately,at that time it still showed a bad connection of frequent disconnected and unstable speed.Miraculously the broadband seems to get right at 11pm onwards.

The speed is back.Downstream Margin is figuring at a nice level(19db) which previously it always frustrated from 10db to 20db.After all,the rate is running on the right way.So if all could stay every day,I don’t think I will have disconnection issues anymore.However,I just surprise that the technician worked until so late for me?!

No staff called me till now.I think they should contact me in tomorrow morning regarding the maintenance if the improvement of my broadband was really done by the technician.If yes,I will feel very appreciated as TM Net always delayed on their work in the past years and the representation of the responding system was quite bad,even its customer service.I will update it here when the thing’s going on. 

In recent several weeks,I always met frequent disconnections and there seems to have no improvements at all.So I decided to make a complaint to TM Net customer service yesterday.I called them in the afternoon.Luckily I just waited for minutes until they picked up my call.After troubleshooting procedures,the staff helped me lodge a report and told me that normally the technician will do their work in the coming 2 working days.

Today,starting from 3 pm,my connection was extremely bad and sometimes even can’t get any signal(DSL light was blinking).I guessed the technician was checking my line.So I just left it alone.At 8pm,I received a call from technical department asking me whether my connection was improved.I replied a big ‘NO’ because I can’t get any connection at all.After all official wordings,the staff promised me that she would follow up the case and arrange a technician to check the wiring as soon as possible.

At 9 pm,I could get connection finally.So I entered the modem control panel there and want to figure out whether the working line was under good quality.

I’m now using Streamyx 2M combo and it was quite sensitive on the quality of DSL connection. You can see that Downstream Margin(SNR) is so low.I think that’s the reason why my line always disconnected.I know many factors could affect it,such as long distances between the house and DSLAM,bad quality of copper telephone line,faulty on DSLAM port and et cetera.My place is 2.75KM away from the neatest DSLAM,thus Downstream Line Attenuation is 45db which might be quite high.To set up a new DSLAM near my area is the best solution.However,I don’t think they will do it just for a single customer.

Therefore,I still need to wait them find out some other effective solutions to rescue me out of this marsh.