As U Mobile customer,I felt quite happy with it.It deployed 42Mbps HSPA+ network base stations in major cities in Malaysia and keep expanding its coverage,also providing competitive prepaid and postpaid plans.However,the major outage happened today is a sort of disaster.
Since this morning,some U Mobile users started to complain that they can’t make or receive any calls or sms and several hours later,more users complained on the same issue.Finally U Mobile made a publish announcement through all channels:Facebook,twitter and its official website.
It’s not good enough.U Mobile didn’t give out any updates on how the progress is and when the service could be resumed.As mobile communication has been a very important communication method and when it disrupts,it could lead some great losses to the users.U Mobile should have a backup plan to minimize the effects,but sadly they don’t have.
Well,now I just hope my mobile phone can get into the service as soon as possible.
[Update] About 10 mins ago,some users reported that they can finally make/receive calls and sms,but somebody still has problems on roaming on Celcom 2G.I think the recovery is working in progress.Yet,no detailed explanation was given by U Mobile.