Tag Archives: disruption

U Mobile is facing major failure(now recovering…)

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As U Mobile customer,I felt quite happy with it.It deployed 42Mbps HSPA+ network base stations in major cities in Malaysia and keep expanding its coverage,also providing competitive prepaid and postpaid plans.However,the major outage happened today is a sort of disaster.

Since this morning,some U Mobile users started to complain that they can’t make or receive any calls or sms and several hours later,more users complained on the same issue.Finally U Mobile made a publish announcement through all channels:Facebook,twitter and its official website.

It’s not good enough.U Mobile didn’t give out any updates on how the progress is and when the service could be resumed.As mobile communication has been a very important communication method and when it disrupts,it could lead some great losses to the users.U Mobile should have a backup plan to minimize the effects,but sadly they don’t have.

Well,now I just hope my mobile phone can get into the service as soon as possible.

[Update] About 10 mins ago,some users reported that they can finally make/receive calls and sms,but somebody still has problems on roaming on Celcom 2G.I think the recovery is working in progress.Yet,no detailed explanation was given by U Mobile.

It’s said to be recovered

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TM Streamyx gave out an announcement saying that the service disruption due to the breakdown of Segment 7 of the Asia Pacific Cable Network 2 (APCN2) undersea cable network between China and Taiwan have now been fully completed.

TM has already recovered 100% bandwidth capacity for its Internet traffic to the U.S and Northern Asia to-date. TM Internet and IP services as well as other critical business applications linked to the US and Northern Asia has resumed normal operations since Thursday, 10 September 2009. Therefore, all international links have been fully restored and our services have resumed back to normal.

We would like to thank our customers for their patience during the affected period. Customers can call TM at 100 and select “Internet Services” or e-mail us at [email protected] for any Internet related problems.

Thank You.

However,as a user,I could feel only a bit improvements on the said connectivity.TM really needs to put some more money to have more capacities and enhancements for users.