My friends started to plan a trip for next year once they saw the advertisement from AirAsia-free seats with no fuel surcharge.Of course,my girlfriend and I was in that group too.
We have to think about a lot since most of them need to work and others need to plan under a particular budget.And after all,we booked a trip to Bangkok again at the end of July,2009.It only costs us RM145/person including admin fee and tax for a return trip.
The official website had a very heavy congestion so that there were always some errors appeared when I was doing the booking.So after trying for many times to book online,I chose to book through the mobile portal(which would be charged for RM1.5).It seemed to be very easy and smooth.Several minutes later,I paid for the total fees by credit card and finished my task at last.
However,now I realized that there were no options to choose for checked baggage,meals and insurance(the items are exclusively payable in AirAsia) etc. while doing the fill-up workings.That means I have to pay for these fees additionally in airport and maybe not with a discounted rate.It’s not fair.
I had submitted my question to AirAsia customer service department.I hope they can give some reasonable answer or provide some appropriate solution to me.
Did you meet such kind of things before?What was the result?